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FAQS
We understand you may have questions about our products or shopping with us and most of the time, someone else will have the same question! So, here are the answers to your frequently asked questions.
If you can't find an answer to your question here please contact us or call our friendly customer experience team between 8am-4pm Monday to Friday on 07 3805 4718 . We'd love to help you with your enquiry.
Are you a Stockist? Click here to view all your relevant FAQs
PURCHASING
Can I purchase Splosh Australia products from retail stores?
You sure can! We have over 3,000 stockists across Australia and New Zealand.
- For Australian stockists, simply use the ‘Find a Stockist’ tool within each product detail page.
- For New Zealand stockists, visit splosh.co.nz and use the ‘Find a Stockist’ tool within each product detail page.
What payment methods can I use?
We’re all about making your shopping experience hassle free and fun which is why we offer multiple payment options for you to choose from including:
- All major credit and debit cards
- Afterpay
- PayPal
Payments are processed through the Braintree, Afterpay or PayPal gateway so your transaction details are safe and secure at all times.
We’ve just launched Afterpay! Want to know more about how you can Shop Now, Buy Now, Pay Later? Click here for all finer details.
Keen to sign up for a PayPal Account? Click here to get started.
How will I know if my order has been submitted successfully?
Don’t you worry! We will send you an order confirmation email after your order has been placed. Always keep an eye on your junk mail in case the email has landed in there.
If you do not receive an order confirmation, don’t stress! Just contact us and we will sort it out for you.
How do I know if an item will be restocked
You can stay up to date on items coming back in stock by signing up to our newsletter and checking out https://www.splosh.com.au/new-arrivals/shopall/back-in-stock.html. Alternatively, feel free to contact our Customer Support for more information.
Can I make changes or cancel an order that I have placed?
Change of mind? Not a problem! If you decide you want to make changes or cancel your order please contact us within 1 hour of placing it.
If you decide to change or cancel your order after 1 hour of placing it, we cannot guarantee that it hasn’t already been processed. What can we say, we’re super speedy! Never fear though, contact us ASAP and we will do our best to modify the order for you.
Can I change my delivery address after I've ordered?
Unfortunately our team are unable to change the address details for retail orders after they have been submitted, however, if you have an account set up with Australia Post, you may be able to redirect your parcel that way. Head here: https://auspost.com.au/receiving/manage-deliveries-in-transit to find out more information.
Do you offer gift cards?
Although we do not have gift cards available for purchase online, you are welcome to reach out to our team to try and find an alternative solution, we are always happy to help!
Need help with a promo code?
Using your promo code is easy, simply enter the code in the “Apply Discount Code” section at Checkout. If you’re having issues, contact us and we’ll help you out straight away!
I would like to exchange or return a product I’ve purchased…
Not happy? No problem! We accept exchanges and returns. For more information please go to our Shipping and Returns Policy.
SELLING
Can I sell Splosh Australia products in my store?
Want to become part of the Splosh fam? If you own a bricks and mortar retail store and would like to enquire about becoming a stockist, please click HERE to complete the Stockist Form and a member of our customer experience team will be in touch shortly.
